Partner Programme Terms

These Partner Programme Terms ("Partner Terms") are an agreement between MyEasy Invoice ("MyEasy Invoice", "we", "us", or "our") and the person or organisation accepted into the MyEasy Invoice Referral Partner Programme ("you" or "Partner"). They apply from the date you accept version 2026-08 electronically.

These Partner Terms supplement our Terms of Service and Privacy Policy. If there is a conflict about the Partner Programme, these Partner Terms apply. Nothing in these Partner Terms removes a right or remedy that applicable law does not allow either party to waive.

1. Joining the programme

• You must provide accurate application and account information and have authority to accept these Partner Terms for yourself or the organisation you represent.
• Applications and invitations are reviewed by us. Participation is not automatic or guaranteed.
• You do not need a paid MyEasy Invoice subscription, company profile, or free trial to participate.
• The programme is non-exclusive. You may recommend other products, and we may work with other partners.
• Your approval and referral code are personal to you or your approved organisation. They may not be sold, transferred, or shared with another promoter without our written agreement.

2. Referral attribution

We provide an approved Partner with a unique referral link or code. A referral is normally attributed when a new customer follows that link and completes registration while the valid referral session or cookie is present. The current referral cookie period is 30 days. The first valid Partner attribution captured for a registration is not replaced by a later referral code.

• A customer account can be attributed to only one Partner.
• A click, introduction, or verbal recommendation alone does not guarantee attribution or commission.
• If you believe attribution is wrong, contact us promptly with reliable supporting information. We may correct attribution before the referred customer's first successful subscription payment. We do not change attribution after that payment unless required to correct fraud or a clear system error.
• You may not refer yourself, a business you own or control, or an arrangement created mainly to generate Partner earnings.

3. Responsible promotion

You choose when and how to promote the programme and bear your own promotion costs. When promoting MyEasy Invoice, you must:

• be honest, accurate, and clear about your relationship with us;
• use current approved descriptions and brand materials without creating the impression that you are our employee, agent, or authorised representative;
• not promise pricing, features, outcomes, discounts, approval, or support arrangements that we have not published or approved in writing;
• not use spam, harassment, impersonation, misleading advertising, fake reviews, unlawful incentives, or bidding and domain practices that misuse our name or trade marks;
• comply with applicable advertising, direct-marketing, consumer-protection, and privacy laws, including POPIA where it applies; and
• stop using outdated materials or a referral code when we reasonably ask you to do so.

4. Subscription commission

While your Partner profile is approved, you earn 20% of each qualifying subscription payment successfully settled for an attributed customer during the first 12 calendar months after that customer's first qualifying payment. Commission is calculated from the settled payment amount recorded by our billing system and rounded to cents.

A payment does not qualify if it:

• fails, remains unpaid, is voided, refunded, reversed, charged back, or otherwise invalidated;
• falls outside the commission eligibility period;
• belongs to an account that was not validly attributed to you; or
• occurs while your Partner profile is pending, suspended, rejected, or otherwise not approved.

Your Partner ledger is the record of pending, available, reserved, paid, reversed, and voided earnings. Please contact us if you reasonably believe an entry is incorrect.

5. Once-off milestone bonus

An approved Partner earns one once-off R400.00 milestone bonus after reaching 5 active paying referrals. An active paying referral must have made a successful qualifying payment and must have a currently active paid subscription. Trials, unpaid accounts, past-due accounts, suspended subscriptions, and cancelled or expired subscriptions do not count.

The bonus starts as pending and the active-referral count is checked again before release. If the count falls below 5 during the holding period, the pending bonus is voided. Once the bonus has become available, a later ordinary customer cancellation does not remove it. The milestone bonus can be earned only once.

6. Holding periods, checks, and corrections

Earnings normally remain pending for 14 days before becoming available. During this period we verify the payment, attribution, Partner status, currency, eligibility period, and any refund, reversal, or chargeback information.

We may reverse or correct an earning that resulted from an invalid payment, duplicate processing, fraud, a material breach, or a clear calculation or attribution error. A correction must relate to the affected earning. We will keep a ledger record and provide a reason that is reasonably clear, except where law, security, or an active fraud investigation limits what we can disclose. We will not reduce a valid earning merely because we later decide the programme is less commercially favourable to us.

7. Payouts

• Payouts are made in South African rand by EFT to verified bank details saved in your Partner dashboard.
• You may request a payout when your available earnings reach the current minimum of R200.00.
• A request includes your full available balance. Partial payout requests are not currently supported.
• We review payout requests manually and will process valid approved requests within a reasonable period. Bank processing times and checks outside our control may affect the arrival date.
• We do not charge a Partner payout fee. Your bank may impose its own charges.
• If a payout request is rejected, we will record a reason and release eligible reserved earnings back to your available balance.

You are responsible for keeping bank information accurate. We are not responsible for delay caused by incorrect information you supplied, but we will take reasonable steps to help trace or correct a payment where practicable.

8. Tax

Partner earnings may be taxable. Each party is responsible for its own tax, registration, reporting, and record-keeping obligations. We may request information reasonably needed for lawful reporting or withholding and may withhold an amount only where the law requires it. We do not provide personal tax advice.

9. Privacy and confidential information

Each party must protect personal and confidential information it receives and use it only for lawful programme purposes. You must not submit customer credentials, identity documents, payment details, or confidential business information through a referral link or Partner application. You are responsible for having a lawful basis for your own marketing contacts and for honouring opt-outs.

We limit the customer information shown in the Partner dashboard and do not provide customer email addresses, billing-provider details, internal review notes, or tenant administration access. Our processing of Partner information is described in the Privacy Policy.

10. Brand and intellectual property

We retain ownership of our name, trade marks, software, content, and Partner materials. While you are approved, we grant you a limited, non-exclusive, revocable right to use approved Partner materials only to make lawful referrals. You retain ownership of your own name, content, and materials. Neither party receives ownership of the other party's intellectual property.

11. Independent relationship

The programme is intended to create an independent referral relationship, not employment, agency, partnership, franchise, or a joint venture. You control whether and how you promote the programme, subject to these Partner Terms. You cannot enter into contracts, collect money, make warranties, or incur obligations on our behalf. The true legal and tax character of the relationship remains subject to applicable law and the way the parties actually conduct themselves.

12. Suspension and ending participation

You may stop participating at any time by contacting support. We may suspend or end participation for fraud, unlawful or misleading promotion, misuse of customer information or our brand, material breach, security risk, or conduct likely to cause material harm. Where reasonably possible, we will explain the concern and allow a fair opportunity to respond or correct it. We may act immediately where fraud, security, legal obligations, or customer protection reasonably require it.

Suspension pauses new commission and payout requests while the matter is reviewed. Recorded earnings remain visible and subject to the ordinary validation rules. If the concern is resolved without a confirmed material breach, we will restore the appropriate status or arrange settlement of valid earnings. Confirmed fraud may result in reversal or forfeiture of earnings directly connected to that fraud. Valid undisputed earnings are not forfeited solely because either party ends the relationship.

We may discontinue the programme on reasonable notice. Discontinuation does not remove valid earnings already recorded, although pending earnings remain subject to their normal checks.

13. Changes to the programme or these Partner Terms

We may change programme features, rates, eligibility rules, or these Partner Terms for legitimate business, legal, fraud-prevention, or operational reasons. Material changes will be published with a new version and reasonable notice, and we may require electronic re-acceptance before further Partner activity. A change does not retroactively reduce a valid commission already recorded. The notice will explain the effective date and how the change affects existing referrals and future payments.

14. Responsibility and liability

Neither party guarantees referral volumes, customer purchases, income, uninterrupted tracking, or a particular business result. Each party is responsible for direct loss caused by its own breach, fraud, wilful misconduct, unlawful conduct, or infringement of another person's rights. Each party must give the other reasonable notice of a third-party claim and a fair opportunity to respond.

To the extent allowed by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when these Partner Terms were accepted. This does not limit payment of valid Partner earnings, liability for fraud or wilful misconduct, confidentiality or data-protection obligations, intellectual-property infringement, or any liability that applicable law does not permit us to exclude or limit.

15. Disputes and governing law

If a dispute arises, either party should contact the other with enough information to understand the issue. Both parties will first try in good faith to resolve it within 30 days. These Partner Terms are governed by the laws of South Africa. If the dispute cannot be resolved informally, either party may use the courts or another remedy available under applicable law. Nothing here prevents urgent relief or a complaint to a regulator with jurisdiction.

16. General terms and contact

These Partner Terms, the Terms of Service, the Privacy Policy, and any written programme schedule we both accept form the agreement about the Partner Programme. If one provision is unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver of that right. We may transfer this agreement to a successor operating the programme if that transfer does not reduce your accrued rights. You may not transfer your participation without our written consent, which we will not unreasonably withhold.

Questions, notices, or disputes can be sent to support@myeasyinvoice.app or through the support page.